Our 14-day refund policy
This policy covers purchases of Happic digital services, including Event Passes, screen capacity, AI credit add-ons, and subscriptions where offered. You may request a full refund for any reason within 14 calendar days of payment. For subscriptions, this includes the initial payment and each renewal payment.
Using the service, activating an Event Pass, or consuming credits during this period does not remove your eligibility. You do not need to provide a reason to qualify for this 14-day refund.
After 14 days, contact us if there is a billing mistake, duplicate charge, or a problem with the service. We will review your request individually. This does not limit any refund you are entitled to under applicable law or Paddle’s terms.
How to request a refund
For purchases processed by Paddle, Paddle is the Merchant of Record and handles payment and refund processing. Visit Paddle Buyer Support to request a refund, or email support@happic.io and we will help with your request.
Include the email address used at checkout, the order or transaction reference from your receipt, and the purchase date so we can locate the payment. A reason is optional. Never send your full card number, card security code, or password.
What happens next
Approved Paddle refunds are returned to the original payment method in accordance with Paddle’s Refund Policy. The time it takes for the money to appear depends on your payment provider. Contact Paddle Buyer Support if an approved refund has not arrived.
Once a purchase is refunded, the paid access, capacity, or remaining credits associated with that purchase may be removed. A refund does not by itself request deletion of your Happic account or content.
Subscription cancellations
If you have a recurring subscription, you can request cancellation through Paddle Buyer Support or contact us before the next renewal to stop future charges. Cancelling a subscription does not automatically refund an existing payment; request a refund separately under the policy above.
One-time purchases do not renew automatically. Cancelling your event does not automatically submit a refund request for its Event Pass.
Your statutory rights
This policy does not exclude or restrict mandatory consumer rights, including rights relating to faulty or misdescribed digital services. Paddle purchases are also subject to Paddle’s Buyer Terms and Refund Policy. Where applicable law gives you additional rights, those rights continue to apply.
Questions about a purchase?
Email support@happic.io or visit our contact page. You can also read our Terms of Service and Privacy Policy.